In the modern, rapidly changing technological environment, it is not only the brands that listen to their customers that become better; they flourish. Whereas most companies use traditional surveys or information gathered by support tickets, these solutions regularly lack the referring emotional background and the real-time indicators that voice interactions could provide.
This is where VocalLabs.ai comes in- a voice-based AI analytics platform that is designed to enable startups, product teams and customer experience (CX) leaders to access real-time, rich and actionable voice feedback. VocalLabs.ai is reinventing the customer voice by taking what is said and turning it into valuable business strategy.
The Problem: Voice Data is Rich, But Untapped
Modern businesses get stacks of voice data: between conversations in call centers and voice notes left on WhatsApp, IVR entries, and voice bot Q&A. Here is the rub:
The majority of this information is not unstructured and is hard to examine.
Only a very small proportion of voice interactions will be reviewed manually, leaving relevant information on the table.
The older survey does not report emotion and intent as voice does.
It means that it leads to the absence of opportunities to increase customer satisfaction, optimize product experiences, and make informed decisions.
The Solution: VocalLabs.ai -Listen, Analyze, Act
VocalLabs.ai closes the gap between raw data of the voice, and useful intelligence by providing AI voice analytics. It takes the verbal feedback made by your customers and transforms it into live insight, on an ongoing basis, so you have the answer needed to feel confident in your decisions.
So what makes VocalLabs.ai such a valuable asset? Let us look at that in detail:
Important VocalLabs.ai Characteristics.
1. Auto voice capture
VocalLabs.ai is compatible with such voice sources as:
Call centers
WhatsApp voice notes
IVR and voice bots
It also accepts voice inputs, which it reads automatically and processes without interfering with whatever you are doing.
2. Emotion and Transcription With Artificial Intelligence
VocalLabs employs the innovative Natural Language Processing (NLP) to:
Record halls accurately
Sense affections (anger, frustration, joy, confusion)
Learn about any intent and the principal pain points
This assists you in knowing not only what your customers are saying, but also their moods.
3. Real-Time Dashboards
View graphic reports indicating:
Trends in the sentiment of time
New matters or issues
Voice tone satisfaction scores of the customers
It is possible to filter by product, agent, customer type even location.
4. Simple API &Tool Integrations
Regardless of whether your stack is Salesforce, Zendesk or self-built, VocalLabs.ai can be easily integrated into it, due to its flexible APIs.
5. Privacy and Compliance
VocalLabs are constructed using enterprise-level safety and therefore keep all data encrypted and GDPR compliant.
Founder, Product Teams, and CX Leaders Use Cases
Product Managers:
Detect patterns in complaints concerning certain features
Confirm product-market fit utilizing voice insight
Resort to ranking items of the roadmap on emotional appeal
In the case of CX & Support Teams:
Screen the real-time discussions to detect signs of stress and act accordingly
Automate quality checks done manually through voice analysis
By finding repeating patterns of dissatisfaction, reduce the rate of churn early
Startup Founders:
Comprehend what your early adopters, preferably, like or dislike. your offering
Obtain uncensored, emotional comments that are lost in surveys
Take smarter pivots and go-to-market decisions off real-time voice data
The reason why Voice is the Future of Customer Feedback
It is slow typing. The network option is restricted to clicking stars. Talking, however, is quick, emotional, and normal. Since the consumers are changing to voice messages, voice searches, and voice assistants, the companies are forced to change feedback systems as well.
When you have features such as VocalLabs.ai, it is no longer a support of the voice that you use, but it is a strategic feedback loop.
Final Thoughts
When the world is witnessing an increase in online noise, a customer voice with the tone, emotion, and purpose can sound like a mantra. Returning to a growing startup or a mature CX team, VocalLabs.ai brings your voice control and customer success to a new level: You can listen smarter, respond faster, and keep enhancing yourself.
When you are all set to transcend forms and numbers and begin to know your customers more than ever before, then stop what you are doing and find out about VocalLabs.ai!
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